Chilipad Review

The Cube should rest on a flat surface with at least two feet (24?) of breathing room on each side. It must be plugged into an AC outlet, and should be positioned with the water tank on top to prevent leakage. Owners can utilize risers to place the Cube beneath their bed. Connect the male end of the external tube attachment to the Cube’s female connector. When connecting the tube to the Cube, the blue release button should be facing upward.

The Cube has an opening on the top in which water should be added. Unscrew the cap and add distilled water as needed. Once the Cube has reached full water capacity, turn the machine on using the power button near the opening. The Cube will produce a light beep, and then the tubes will begin to fill with water. As water is distributed into the tubes, owners will need to add more distilled water to the Cube until the ‘add water’ indicator light goes out. They should then screw the cap back into place.

Please note: when new, the Chilipad’s water tank should have a trace amount of water inside; this indicates the product has undergone quality control tests prior to packaging. If the water is absent, then the Chilipad may not have been properly tested.

Two buttons – one with a flame icon and another with a snowflake icon – are located next to the power button. Owners use these two buttons to increase or decrease the temperature in one-degree increments until their desired setting is reached. A temperature reading displays the owner’s setting, not the Chilipad’s current temperature. Once the temperature has been properly adjusted, the number will blink three times. Most temperature changes take effect within 15 minutes.

In addition to manual controls, owners can program temperature settings with a wireless remote. To activate the remote, hold down the Cube’s power button for five seconds; the unit will beep and show a blinking ‘888’ in the temperature display. Turn on the remote control at this point; the unit will beep again and display the current temperature preset. To program the remote with a dual-zone pad, make sure one of the Cubes remains off throughout this process.

To turn off the Cube, simply press the power button while it is running. The display will immediately turn off, though the fans may run for a few moments longer. Owners are advised to unplug the Cube if they do not plan to use their Chilipad in the next 24 hours. To drain the Cube, use an H-shaped tool that comes with the Chilipad; the cross-shaped end is used to drain theCube, and the hollow end is used to drain the mattress pad.

Please note that dual-zone Chilipad (Queen, King, and California sizes) feature two microtube networks and two Cube units. To operate these, simply follow the steps listed above for each side of the pad.

The delivery policy for the Chilipad is as follows:

1. Free standard shipping is available to all customers in the U.S. The delivery may be coordinated through FedEx, UPS, or the USPS. Most standard orders ship within one business day. Expected delivery times are five to seven business days in the contiguous U.S.; and seven to 10 business days for Alaska, Hawaii, and offshore U.S. territories.
2. International deliveries are available for most countries for an extra charge; a full list of restricted shipping destinations is found on the Chili Technology website. International deliveries typically take eight to 12 business days.
3. Rush shipping is also available for an extra charge to customers in the U.S.
4. All customers receive a tracking number as soon as their Chilipad ships.

Trial Period and Guarantee

Chili Technology offers a 90-night sleep trial for the Chilipad Cube.

1. The sleep trial does not include a mandatory break-in period, and customers may return their Chilipad at any point of the 90-night trial.
2. This sleep trial is exclusively offered to customers who purchase their Chilipad directly from Chili Technology; it is not extended to those who purchase their pad from third-party retailers.
3. In addition to returns, Chili Technology offers product exchanges and upgrades. Owners must fill out an online form to request an exchange/upgrade.

Warranty

Chili Technology offers a 2-year warranty:

1. Coverage for defects in the Cube control unit is partially prorated. During the first year, Chili Technology will repair or replace Chilipads with defective Cube units at no extra charge to the owner, including shipping and transportation fees. During the second year, repairs or replacements of pads with defective Cube units will incur a $30 fee for the owner.
2. Warranty coverage is different the for mattress pad and tubing components. During the first 90 nights, Chili Technology will repair or replace Chilipads with defective pads or tubing at no extra charge to the owner, including shipping and transportation fees.
3. Warranty coverage is limited to customers in the United States. All defects must be brought to Chili Technology’s attention within three months of the problem first arising.
4. The warranty will cover the following defects:
   

   Any defects to the Chilipad’s padding, tubing, or Cube control unit that occur despite proper use and handling.

5. The warranty will not cover the following:
   

   Defects to Chilipad used in commercial settings. Damage to the Chilipad that occurs due to misuse, vandalism, or acts of God.

6. This warranty is exclusively available to original owners who buy their Chilipad from Chili Technology or an authorized retailer. Those who buy or acquire their pad from the original owner or a non-authorized retailer will not receive warranty coverage.

Yes. Factors like the sleeper’s bodyweight and their bedroom temperature may prevent the Chilipad from reaching the preset temperature. However, most of these cases result in slight – not significant – temperature disparities.

The Cube should be placed on a flat surface with the water tank facing upward and at least two feet (2?) of breathing room on all sides. Those who wish to place the unit beneath their bed can use risers to keep it in place. The Cube weighs roughly nine pounds, so ensuring the surface can support that much weight is important. It should also be placed within eight feet (8?) of an AC outlet unless an extension cord is used.

Chili Technology recommends using distilled water, and to add a capful of hydrogen peroxide whenever the water tank is full. Scroll down to the cleaning and maintenance section for more information.

Yes. According to Chili Technology, the average Chilipad costs 18 cents per night to use. This can save homeowners money if their normal heating/cooling costs exceed this amount.

No. The Chilipad is exclusively designed as a sleep aid, and should not be operated as a heating/cooling agent when owners are not in bed.

The Chilipad is considered safe for sleepers of all ages.

The Chilipad measures roughly three-quarters of an inch (3/4?) thick, making it fairly thin, but some sleepers say they can feel the pad through the topsheet.

Chili Technology first launched in 2007.

Chili Technology does not operate any brick-and-mortar locations. However, the Chilipad is sold in physical stores nationwide. Use the dealer locator on Chili Technology’s website to find the nearest location – and please note that third-party purchases will not qualify for the 90-night sleep trial through Chili Technology.

Online form | 1-704-235-6831 | ChiliTechnology.com

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